Refund Policy

1. Refund Eligibility

We want you to be completely satisfied with TutorPilot. If you are not satisfied with our premium services, you may be eligible for a refund under the following conditions:

• The refund request is made within 7 days of the initial purchase.
• The request is for a first-time subscription (renewals are generally not refundable).
• Technical issues that prevent you from using the service, which our support team cannot resolve.

2. Non-Refundable Items

The following are generally non-refundable:

• Subscriptions where a significant portion of the features have already been used.
• Renewal payments where the user failed to cancel the subscription before the renewal date.
• Payments made via third-party platforms (refer to their respective refund policies).
• Partial months of service.

3. How to Request a Refund

To request a refund, please follow these steps:

4. Processing Time

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at team.dream2code@gmail.com.

6. Cancellation vs Refund

Please note that canceling a subscription stops future billing but does not automatically trigger a refund for the current period. To request a refund for the current period, you must specifically follow the refund request process outlined above.